PICMET
Portland International Conference on Management of Engineering
& Technology
Portland, OR 97207-0751
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11A0160
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"An Effective Transition from the 'Fuzzy Front End' to Product"
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Mark H. Tennant * , Xerox Corporation, United States
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Paul R. Newman, Portland State University, United States
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* = Corresponding author
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New product development (NPD) is traditionally viewed as stages which are joined by a series of transitions. While in many cases the overall process is thought of as seamless, in fact, when actually executed, it becomes a series of throw-it-over-the-wall hand-offs. The result can be catastrophic, often resulting in losing critical tacit data, in turn resulting in the need to redesign, to cycle back, duplication of effort, schedule slip and needless added expense. This talk discusses the approach taken by the Direct Marketing Group, a division of Xerox Corporation, to address these issues. The key elements in our approach are the holistic involvement of the three key functional elementsmanufacturing, marketing and engineeringthroughout the process, along with a dynamic compositional change in the characteristics of the NPD team as the product progresses from a so-called lightweight to a more heavyweight later on. The results are shorter decision paths, more predictable schedules, improved time to market, fewer resets , and reduced NRE: Time = Money, resulting in the capability to do more with less.
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